Frequently Asked Questions

Getting Started

  • This is a consultative, in-home veterinary care model focused on comfort, chronic conditions, and quality of life. It’s intentionally different from a full-service clinic. I work alongside your primary veterinarian to help you understand options, make decisions, and support your pet in a way that fits your home and daily life.

  • The easiest way to get started is to use the booking links. There are a few questions to help orient. If you’re unsure where to start, a virtual consult is a good first step.

  • Visits and consults are focused on understanding your pet’s current situation, the broader context of their health, and what’s most important to you. We’ll talk through what you’re noticing, I’ll assess your pet as appropriate, and together we’ll decide on next steps. Care is individualized and guided by what’s most relevant in the moment.

    Most house calls include acupuncture and medical massage. I’ll send a summary of visit for reference and completeness.

    • Caring for your pet can bring moments of clarity, but also uncertainty, fear, or overwhelm.

    • A consult can be helpful when you’re trying to make a decision, understand what’s happening, or feel more grounded in your next steps.

    • I offer a space to look at the full picture and bring forward perspectives that may not have been considered.

  • I work alongside a full-service veterinary clinic rather than replacing one. Clinics are set up for diagnostics, surgery, testing, urgent care, and routine services. My work focuses on helping you understand what’s going on, think through options, and support your pet’s comfort and quality of life at home.

  • This work is a good fit if you’re navigating a chronic or complex situation, feeling unsure about next steps, or wanting support focused on your pet’s comfort and quality of life. It’s especially helpful if you want to take an active role in your pet’s care and are open to a more collaborative, consultative approach.

Scope of Care

  • I offer in-home veterinary consulting and hands-on care focused on chronic conditions, comfort, and quality of life. This may include acupuncture, pain and mobility support, and in-home assessment of your pet’s environment and daily function. Virtual consults focus on guidance and decision-making in more complex or emotionally charged situations. I work alongside your primary veterinarian rather than replacing a full-service clinic.

    I do not offer services such as vaccines, surgery, urgent care, home euthanasia or diagnostic tests.

  • No, for urgent concerns, please contact your primary veterinarian or a local emergency clinic.

    My work focuses on non-emergency, consultative care and support.

  • I do not offer home euthanasia at this time.

    I do work with clients during this stage to help with decision-making and support. Many people find this helpful when navigating quality-of-life questions.

  • Acupuncture is always part of a broader assessment rather than a stand-alone service.

  • In many cases, yes.

    Starting with a virtual consult allows us to create a plan that keeps everyone safe and reduces stress for your pet.

  • I often help in situations where a pet is in pain or their care feels confusing or overwhelming, regardless of the specific diagnosis. If you’re unsure what to do next, this work is designed to help you get clear and move forward.

Logistics

    • This work is focused on helping you find clarity in complex, emotionally charged situations.

    • Each session is individualized, comprehensive, and allows time to step back and look at the big picture, rather than addressing a single issue.

    • It’s a different model than a traditional clinic visit.

    • The stated price is the total. There are no additional fees or unexpected charges.
      (aside from a possible travel fee, which will always be discussed in advance for those outside the core service area)

  • There is a limited number of virtual consults available at a reduced cost. If this work feels aligned and cost is a barrier, you can apply here.

  • Yes. I offer virtual veterinary consulting for clients in any location, and this is often the best place to begin for complex, confusing, or emotionally charged situations. For clients near Santa Fe, I also offer house-call visits when appropriate. House-call availability depends on location, scheduling, and whether the situation is a good fit for in-person care. Travel fees may apply for locations more than 30 minutes from the Southside Library in Santa Fe.

  • House call visit and virtual consult length is usually around one hour. This can vary depending on the situation, but sessions are designed to allow enough time to settle, fully understand what’s going on, and decide on next steps without feeling rushed.

  • Some pet insurance plans reimburse for house call services, but coverage depends on your specific plan. Please schedule an orientation call so we can discuss.

    I don’t bill insurance directly, but I provide an itemized invoice you can submit for reimbursement. If needed, I can also provide medical records to support your claim.

If you’re not sure whether this approach is the right fit, starting with a virtual consultation can be helpful.